Refund & Returns Policy
Overview
At Slab Armor, we want you to be satisfied with your purchase. Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
To complete your return, we require your order number or other proof of purchase.
Please contact us before returning any product. Do not send your purchase directly to Amazon, our manufacturer, or any other address without receiving return instructions from us.
Certain returns may be refused or qualify only for a partial refund when:
- The item is not in its original condition, is damaged, or is missing parts for reasons not caused by us.
- The item shows signs of use beyond what is reasonably necessary to inspect it.
- The return is requested more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item and inform you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, credit card company, PayPal, or other payment provider.
Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, first check your bank or payment account.
Refunds can take several business days to appear after they have been processed. You may also wish to contact your card issuer, bank, or payment provider.
If you have done this and still have not received your refund, contact us at hey@slab-armor.com.
Sale Items
Products purchased at a discounted or promotional price remain eligible for returns under the same 30-day return policy, unless otherwise clearly stated at the time of purchase.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at hey@slab-armor.com.
Please include your order number and, when relevant, photos showing the issue. We will review the situation and provide an appropriate solution, which may include a replacement or refund.
When the return is required because of a defective, damaged, or incorrect product, we will provide instructions regarding the return and applicable shipping costs.
Exchanges
We offer exchanges when appropriate, including for defective or damaged products.
Contact hey@slab-armor.com before sending anything back so we can confirm the exchange and provide the correct instructions.
Availability of replacement products is subject to stock.
Return Shipping
To initiate a return, contact hey@slab-armor.com with your order number and the reason for your return.
Do not send a return to an Amazon fulfillment center or to an address found on the original shipping label. We will provide the appropriate return instructions and return address after your request has been reviewed.
Unless the product is defective, damaged, incorrect, or the return is otherwise due to our error, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service for returns. Slab Armor cannot guarantee receipt of packages sent without tracking.
Purchases Made on Amazon
This policy applies to purchases made directly through slab-armor.com.
Products purchased through Amazon are subject to Amazon’s applicable return and refund policies and should be returned through the Amazon account used to place the order.
Need Help?
For questions about returns, exchanges, or refunds, contact:
Slab Armor
Operated by Manacau LLC
Email: hey@slab-armor.com
Please include your order number so we can assist you more efficiently.